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Physician Residency Programs

Orientation Questions
* Indicates required information
First Name * 
Last Name * 
Email Address * 
Customer Satisfaction 
1. What do customers want when they complain? * 




2. The person closest to the situation is the best person to deal with a complaint. * 


3. The following are examples of what not to say to a customer: * 




Pharmacy 
1. Who needs to authorize use of non-formulary medications? * 




2. Pharmacy protocols are approved by interdisciplinary committees and permit pharmacists to make interventions independent of consultation with a physician. * 


3. Entering a 'pharmacy-to-dose' order means that the physician will dose the medication. * 


4. Some drugs can be both physician- and criteria-restricted. * 


Infection Control 
1. There are 1.7 million Hospital Associated Infections (HAIs) reported each year in the United States that cause greater than 98,000 deaths per year. A large percentage of these HAIs can be prevented with * 




2. Bacterial reduction is higher when which of the following is used? * 




3. Alcohol-based handrubs reduce time needed for hand hygiene. * 


4. The same pair of gloves should not be worn for the care of more than one patient. * 


5. What should you do if you have an occupational exposure to blood or other potentially infections material? * 





6. All of the answers below are one of the five moments for hand hygiene except * 




7. Immunizations available to you from Employee Health Services include * 





Clinical Labs 
1. All specimens submitted must be accompanied by a Surgical Pathology Requisition with detailed clinical information. * 


2. Clinical information is essential and must include pertinent current and past history and treatment given (radiation, hormones, etc.). * 


3. Consent must be obtained by whomever is granted custody of the body, e.g. father, mother, widow, etc. or person charged by law with responsibility of burial. * 


4. The laboratory works to ensure appropriate utilization of laboratory tests by * 





5. One of the most preventable and serious of adverse transfusion reactions is the hemolytic transfusion reaction caused by transfusing blood to the wrong patient, when the result is transfusion of ABO incompatible blood. These happen when * 



6. Requirements for pre-transfusion specimen labeling include * 




Physician Integrity 
1. Trinity Health, and our founding systems, Holy Cross Health System and Mercy Health Services, have nearly 150 years of history and reputation to preserve. * 


2. Achievement of our Mission and Visions requires us to maintain Right Relationships with * 





3. A conflict of interest occurs whenever your outside activities or relationships influence, or would appear to influence, your decision-making related to your work with Trinity Health. * 


4. No one in Trinity Health is allowed to retaliate in any form against an individual reporting an issue or concern in good faith. * 


Authentication * 

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St. Joseph Mercy Ann Arbor | 5301 McAuley Drive, Ypsilanti, MI 48197 | 734-712-3456