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Experience Advisor Testimonials

Jesse Bernstein is making a difference.

Throughout his life, Jesse Bernstein has held numerous community-based positions in the Ann Arbor area. His family has been coming to St. Joe's for years, so it was a natural fit when he decided to co-chair the Patient and Community Engagement Council - a newly-formed council designed to help shape remarkable patient experiences based on input from former patients and family members.

Jesse's most recent experience at St. Joe's was when his wife passed away. He acknowledges the support and comfort that St. Joe's staff provided him, his family and friends during that difficult time. "There are always things you can improve upon, but overall, I have been very, very pleased with the quality and the level of care at St. Joe's." When he was asked to join the Patient and Community Engagement Council and become an Experience Advisor, he graciously accepted the offer.

Jesse believes that integrating patients into the health care process, and helping to improve the patient experience is his way to give back. "I want to help provide more of a sense of the patient as a customer, and as an interactive part of the care."

Make A Difference. Become an Experience Advisor.


Julie Rosen is making a difference.

Julie chairs the new Patient and Community Engagement Council at St. Joe's; a council designed to help shape remarkable patient experiences based on input from former patients and family members.

St. Joe's has been Julie's health care provider for as long as she can remember, and after 23 days in the hospital, Julie gained a real appreciation for what it was like to go from "running 100 miles per hour to 0 in essentially five minutes." A project manager at Ford Motor Company, she trusted St. Joe's when she no longer had complete control of her health. Julie's candid views and openness make her an ideal addition to the Experience Advisor Council.

A strong proponent of using her experiences to make a difference for others, Julie now donates her time and efforts to help make St. Joe's a better place for patients, families and community.

Make A Difference. Become an Experience Advisor.

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St. Joseph Mercy Ann Arbor | 5301 McAuley Drive, Ypsilanti, MI 48197 | 734-712-3456