Patients and family members bring unique and valuable perspectives to the delivery of health care; and thus need to be actively engaged as partners in designing, delivering and measuring the effectiveness of this mutually beneficial partnership. We strive to be a cancer program where patients and families can expect to be listened to and where their input is valued.
We want to partner with patients and families to actively engage them as partners in every phase of designing, delivering and measuring the effectiveness of this mutually beneficial partnership. Together we listen, communicate, plan and develop responsive services that shape and transform the delivery of care at St. Joseph Mercy Cancer Center.
St. Joseph Mercy Cancer Center Patient and Family Advisory Council is a group of our patients and family members who meet monthly to discuss various items brought forth for consideration. Physicians, leadership and staff are urged to actively use this group as a resource when planning and making decisions about patient processes, new forms, renovations and much more.
The Council is used to:
- Review patient satisfaction survey data
- Participate in the design and review of patient and family educational, marketing and communication materials
- Provide ideas and recommendations on how to best disseminate information regarding services and programs
- Advise on the creation and effectiveness of patient classes, groups and community events
- Participate in the design or enhancement of patient care physical facilities
- Serve as a resource for feedback on a wide variety of other cancer program issues, services and policies that impact quality, safety and the overall experience of cancer care
For more information please contact:
Debbie Mattison, LMSW
We seek to see through the eyes of those we serve through a collaborative partnership.