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Our TEAMWORK Approach

Patient Safety is an important part of your stay with us and working together as a team we can provide a remarkable patient experience.

T   Take Time to Identify
We'll take time to identify ourselves, confirm your name and patient information and answer any questions about your care.
E   Explain...Your Treatment Plan
We'll discuss your treatment plan in a way that you can understand.
A   Assess for Fall Risk and Pain
We'll ask if you have a history of falling and discuss steps to avoid falls. We'll also routinely ask if you're in pain and do everything we can to keep your pain well-controlled.
M   Medications and Allergies
We'll talk about food or medication allergies or side effects you may have, double check to make sure you get the medicines you need and answer any questions.
W   Wash Our Hands
We'll always wash our hands or apply alcohol handrub before examining you.
O   Operation or Procedure Confirmation
We will verify the correct side, site and procedure prior to conducting your procedure or operation.
R   Ready for Discharge
Before you leave we'll ask about follow up care and make sure you understand your discharge instructions.
K   Keep You Safe
Don't be afraid to speak up to anyone about safety. You are a member of our team. If you have questions or concerns ask any member of your care team.

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© 2014 Trinity Health

St. Joseph Mercy Ann Arbor | 5301 McAuley Drive, Ypsilanti, MI 48197 | 734-712-3456