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Patient Financial Services

General Billing Information
Hospital charges are summarized into categories of charges on your bill, such as laboratory, radiology, or supplies.

Your hospital statement will provide you with an account summary for the type, date and location of service you received, also listed are charges, payments/adjustments and your current balance owed. If insured the insurance billed for the current visit will be listed at the bottom left side of the page. The specific services that were provided during the visit and the charges for those services will be listed on the back of the statement for your review. Example of a hospital bill.

Physicians and other professional providers bill their fees separately from the hospital. You may receive more than one bill from other professionals who assisted with your treatment (i.e. radiologists, anesthesiologists, ER physicians, pathologists).

Pay your bill online

For billing inquires please contact our Customer Service department at 734-712-3700 or 800-676-0437 TTD 734-827-9336

Understanding your insurance policy is very important when making the right choice in choosing your healthcare provider. For maximum benefit coverage you will need to confirm what providers are considered In-Network/Participating with your health plan.

St. Joseph Mercy will bill all insurances however; you are ultimately responsible for all charges.

When is payment due?
Most insurance plans include a patient responsibility portion. In accordance with your insurance plan, we expect the portion that is the patient's responsibility to be paid at the time of service unless other payment arrangements have been made.

These payments could include deductibles, co-pays, co-insurance, fees for non-emergent, non-covered services and cosmetic surgery, and past due balances on outstanding accounts. To learn more please review the Health Insurance glossary.

Payment Plan Options
90 day payment plan option - You can set up an interest free 90 day payment plan by contacting Customer Service at 734-712-3700 or 800-676-0437 TTD 734-827-9336

Need a longer payment plan?
Take advantage of our HealthFirst Financing Program for balances over $300.

  • Low monthly payments
  • Extended up to 60 months
  • Low 4% interest rate
  • No Credit Check
  • Multiple hospital visits can be applied to one payment plan

Complete your application today at and use program code STM6065 or call 888-394-3133 to find out more.

Prompt Pay Discounts
You may qualify for a 10% prompt pay discount for balances of $200 or more if paid within 30 days of your first billing statement. To see if you qualify for a Prompt Pay Discount, contact Customer Service at 734-712-3700.

Need Financial Assistance or Uninsured?
Learn more about our financial assistance programs.

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St. Joseph Mercy Ann Arbor | 5301 McAuley Drive, Ypsilanti, MI 48197 | 734-712-3456